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With online product documentation, customers can learn about your product's design, features, use cases, and more without seeking your support team's assistance. Quick access to tutorials, step-by-step guides, and feature descriptions helps customers use your product successfully.

Online documentation software helps you create both public and private documentation for your customers and employees respectively. It comprises powerful features that assist you at every step of content creation, right from authoring and editing to designing and publishing.

Online documentation is a web resource containing the information that a company wants to share with potential customers, clients, partners, etc. Sometimes, online documentation can be called a documentation portal, support portal, or a knowledge base.

Software documentation tools streamline the process of creating and managing documents by making writing or distributing documentation faster and easier. Many documentation tools allow you to publish your documents once complete and distribute them to internal teams or external users.

Some of the benefits of software documentation tools are: having all documentation in one place, advanced search, easier collaboration within documents, proper version control, improved sharing capabilities, stronger document security, reliable backup and recovery, ability to integrate with third-party tools.

The four kinds of documentation are: learning-oriented tutorials. goal-oriented how-to guides. understanding-oriented discussions. information-oriented reference material.

Documentation does not only make everything organized - it directly affects productivity and efficiency, keeps a track of progress, identifies areas of risk, and overall ensures that everyone is on the same page.

Good technical documentation using the right tools will make information easily accessible, provide a limited number of user entry points, help new developers learn quickly, simplify the product and help cut support costs. Also, it looks professional and generates trust.